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Below you will find the most recent comments from our Customers posted on the Universal Networks web site.
Very friendly sales rep, and quickly turned around quotes for urgently required cable.
From: 12:08 - 08 March 2010 - anonymous Excellent service. delivered on time.
From: 10:13 - 04 March 2010 - anonymous As a first time customer I found Universal Cables to be very easy to deal with. I placed the order and goods arrived the next day as promised. I would certainly use them again.
From: 03:37 - 01 March 2010 - Martin O Donnell
The attached detailed technical spec sheets greatly assist in making right purchasing choice.
From: 14:53 - 26 February 2010 - anonymous Excellent service, delivery when requested, recommended
From: 10:28 - 25 February 2010 - anonymous Very helpful and efficient. Needed specific cables, you found them and got them to me in 2 days. Thank you very much.
From: 08:14 - 24 February 2010 - anonymous Good friendly effecient service
From: 13:06 - 17 February 2010 - anonymous verygood service and price
From: 12:14 - 15 February 2010 - anonymous Excellent service, prompt telephone calls and delivery on time.
From: 11:25 - 15 February 2010 - anonymous prompt knowledgable advise, as ever
From: 15:34 - 10 February 2010 - anonymous Just a quick thank you to Universal Cables for their brilliant response time to an order placed with them. My order was placed on a late afternoon on a Monday 5PM and the delivery arrived on Tuesday morning at 10am. Staff I dealt with on the phone were friendly and professional.
From: 12:39 - 08 February 2010 - Andrew Crofts
The pre-terminated fibre was of high quality, reasonable price and most importantly delivery was faster than other suppliers, allowing us to easily meet customer needs.
From: 12:23 - 08 February 2010 - Paul Walker
Fast, friendly, knowledgable
From: 05:42 - 07 February 2010 - Chris
Very helpful with my requirements and good, clear information/communication given. Delivery was on time. Would use again.
From: 15:34 - 15 January 2010 - Simon griffiths
Universal Networks were flexible when it came to delivering my requirements at short notice. I would recommend them to anyone seeking a professional supplier of quality network cabling.
From: 17:46 - 08 January 2010 - Steve Dowe
Excellent products and service - very happy customer.
From: 10:14 - 06 January 2010 - anonymous All items quoted for and delivered in time. Overall good service
From: 10:41 - 04 January 2010 - anonymous Excellent service, will use your company again.
From: 11:32 - 22 December 2009 - Steve Woodward
Very good service
From: 08:49 - 22 December 2009 - anonymous Very helpfull and responsive service
From: 16:53 - 10 December 2009 - Dave Penny
The support and service was excellent and he goods were exactly what I expected and were delivered on the day I needed them
From: 16:07 - 10 December 2009 - Ken Sime
a fast friendly and reliable service a rarity in todays market
From: 13:26 - 03 December 2009 - Penny Lawrence
excllent service and prompt delivery
From: 13:34 - 02 December 2009 - andy winmill
Very positive, high quality service, professional and efficient. Definitely will use again
From: 13:59 - 30 November 2009 - Bart Smajdor
Excellent quick service
From: 12:46 - 25 November 2009 - anonymous Our purchase arrived quickly and there were no problems. Thanks
From: 10:43 - 25 November 2009 - Jenifer Smith
Goods arrived on time and in good order. Thank you
From: 10:11 - 24 November 2009 - anonymous Excellent service and fast delivery. Will definately use you again and will recommend you.
From: 11:58 - 22 November 2009 - anonymous Excellent service. Delivery was next day and the customer service received by the staff even down to responding to a problem submitting feedback has been exceptional.
From: 14:56 - 20 November 2009 - Kerrina
fantastic service - next day delivery
From: 12:09 - 19 November 2009 - anonymous Sales Dept. very helpful and prompt with responses. Order despatched promptly and delivered next day.
From: 11:46 - 19 November 2009 - Raymond A Hook
Everyone at universal was extremely helpful sourcing the products I needed.Would recommend and use again
From: 16:55 - 04 November 2009 - Robert Ashton
We order from you first time, and we are very satisfy with your respond. Really good service, Thank you.
From: 15:42 - 04 November 2009 - Energoinvest dd Sarajevo - Bisera Hadzialjevic
Excellent service. Very efficient and delivery was on time
From: 12:58 - 04 November 2009 - anonymous Ordered a bunch of Cat5e patch cords at midday and they all arrived as promised by 8am the next day. Perfect service as always
From: 12:26 - 04 November 2009 - anonymous flawless service. again.
From: 14:24 - 20 October 2009 - max howarth
Universal provided an excellent service & I was kept informed about our order from point of order to confirmation of delivery - which was first class.
From: 20:46 - 13 October 2009 - anonymous Good quick service and comprehensive catalog.
From: 10:29 - 09 October 2009 - G Wignall
Very helpful service, quick delivery, many thanks
From: 11:34 - 24 September 2009 - anonymous great service , really helpful cannot recommend highly enough
From: 11:26 - 24 September 2009 - richard southcott
Great service. Good communications and very quick delivery.
From: 14:29 - 23 September 2009 - anonymous Very quick and efficient service thank you
From: 07:43 - 14 September 2009 - Bob Hawkins
Fast efficient friendly service
From: 13:23 - 11 September 2009 - anonymous prompt and perfect service as always
From: 10:06 - 08 September 2009 - anonymous Very prompt delivery and order service.
From: 11:32 - 03 September 2009 - anonymous Very good service
From: 09:51 - 25 August 2009 - Mr Eyles
The service you offer is of the highest quality. I am most impressed.
From: 22:44 - 24 August 2009 - anonymous Very quick turnaround of order and quality cables received and installed. 2 days in total from order to installation. Excellent service.
From: 15:37 - 14 August 2009 - anonymous Extremely good service from Eddie Hing and goods arrived very quickly.
From: 14:26 - 11 August 2009 - anonymous Good service.
From: 16:18 - 10 August 2009 - anonymous Customer service was great they were very responsive to queries and arranged delivery quickly, the item was delivered in excellent condition
From: 14:17 - 07 August 2009 - anonymous Thomas was very helpful on enquiry, service was above the rest.
From: 16:08 - 31 July 2009 - Andy Hart
very fast delivery, very pleasant customer experience.
From: 10:05 - 31 July 2009 - jon humphries
Just the product I was looking for and very quick to talk through the order with me and get it dispatched.
From: 09:20 - 28 July 2009 - anonymous Excellent and fast service, would deal again.
From: 08:52 - 24 July 2009 - jamie tree
Excellent service - arrived early and was as I required
From: 09:47 - 23 July 2009 - Keith Durston
Very prompt service. Would definitely use again.
From: 12:54 - 22 July 2009 - anonymous Great pre and post sales support and dialogue with super fast delivery times
From: 12:17 - 21 July 2009 - Paul Waddington
Exceptional service and comms from Eddie - highly recommended company. Intend to recommend to local computer company.
From: 21:31 - 18 July 2009 - Howard
Very quick and efficient, had exactly what I needed.
From: 11:03 - 15 July 2009 - Adam
Always pleased with service. Always extremely efficient.
From: 15:44 - 14 July 2009 - anonymous Excellent friendly and prompt service.
From: 08:31 - 09 July 2009 - anonymous Excellent service, ours was a small order, which arrived a day earlier than expected, was dealt with proffesionally and was a straight forward purchase.
From: 19:44 - 08 July 2009 - Bill Mead
all good. Great communication. Good understanding of my needs. Delivered on time.
From: 16:36 - 25 June 2009 - greg weir
all good. Great communication. Good understanding of my needs. Delivered on time.
From: 16:06 - 25 June 2009 - greg weir
Excellent service. Placed order after lunch, delivered to my desk before 9 a.m. next day. Great communication and a very competitive price. Highly recommended. Would definitely use again.
From: 10:36 - 18 June 2009 - anonymous Sales staff were helpful and informative
From: 11:05 - 16 June 2009 - anonymous Order Was despatched and recieved pre 12 oclock the next day. Even got lnger cables for the same price as some of the cables werent in stock. Great Service.
From: 11:44 - 15 June 2009 - anonymous Very good service
From: 16:05 - 02 June 2009 - anonymous Exceptionally fast service, , ordered in the morning, delivered following day.pleasure to deal with. Well done
From: 10:02 - 29 May 2009 - anonymous Very Quick ,Very easy,very helpful staff who opened an account and processed our order within 1 day.
From: 09:35 - 28 May 2009 - anonymous Excellent helpful service, delivered in good time.
From: 09:21 - 28 May 2009 - anonymous Excellent service
From: 11:34 - 27 May 2009 - anonymous Excellent service. Product arrived as requested on time. Happy to recommend.
From: 16:30 - 26 May 2009 - Simon Baker
Excellent service great availability and customer service.
From: 11:38 - 22 May 2009 - anonymous Very efficient service
From: 09:26 - 21 May 2009 - anonymous I had an emergency - you sorted me out. Superb, thanks
From: 13:44 - 19 May 2009 - Dominic Strange
Extremely good service, you got me out of a fix created by a less competent and more expensive supplier.
From: 18:42 - 15 May 2009 - anonymous goods turned up on time. all ok
From: 10:03 - 15 May 2009 - anonymous Great products but need to be careful as encounterted despatch issues. Universal quick to resolve the issue
From: 09:59 - 14 May 2009 - Graeme Moorby
Prompt delivery, goods ok and excellent service
From: 12:33 - 13 May 2009 - anonymous Great Service and delivery Am ordering again today.
From: 10:42 - 06 May 2009 - Nick Singh
Very please with the work that was carried out on various locations on our campus site. I was very impressed at the speed of providing the quotes for additional work that was identified in dribs and drabs as the originally quoted work was being carried out on site. This has helped us in tremendously in meeting the demands of some of our internal customers.
From: 15:13 - 05 May 2009 - Avinash Shah
I was very impressed by the quality of customer care and service. Goods arrived complete and exactly as specified and at the time expected.
It would be difficult to improve on the service You provided me with.
From: 13:29 - 05 May 2009 - anonymous Outstanding Service. Many Thanks to Eddie for completing so quickly
From: 11:54 - 05 May 2009 - anonymous Excellent, well made, competitively priced, first class product. Would not fail to use Universal Networks again.
From: 23:03 - 01 May 2009 - Mal Hornsby
VERY QUICK AND EFFICIENT SERVICE, PRODUCT ARRIVED ON TIME AS PROMISED
From: 15:27 - 01 May 2009 - PAUL KNIGHT
Excellent service. Quick, efficient, accurate. End to end - a service I would use again.
From: 11:44 - 24 April 2009 - anonymous Excellent Service, Highly Recommended
From: 12:14 - 23 April 2009 - Mahesh Bakrania
An excellent service with friendly staff and quick delivery.
From: 15:18 - 22 April 2009 - anonymous Very quick and prompt service. Cables arrived as promised.
From: 08:10 - 17 April 2009 - Mark Harrison
Hi,
I was served by eddie hing, i found him to be both freindly and also having a high level of technical knowledge. i was very impresseed
From: 08:36 - 16 April 2009 - anonymous Excellent service. I placed my order at 1630 and the leads were with me by 1000 the next day.
From: 09:00 - 15 April 2009 - anonymous Good service thank you.
From: 08:48 - 15 April 2009 - John Cruickshank
Fast, friendly and knowledgeable service and an easy to navigate website
From: 11:14 - 07 April 2009 - anonymous Very quick delivery and a great price
From: 11:56 - 06 April 2009 - Jon Gallagher
superb service, goods arrived next day as promised
From: 09:10 - 26 March 2009 - hywel thomas
Sevice was excellent
From: 12:42 - 23 March 2009 - anonymous The right product on the right time - your delivery timing was excellent! Thank you for your first class service, we will definitely recommend you around.
From: 12:22 - 20 March 2009 - anonymous Speedy and reliable service, ordered last minute after 5pm and received the following day as promised. Will certainly be the place in the future for any cable requirements.
From: 13:38 - 18 March 2009 - anonymous Many thanks for supplying the cat 6 cable without damage and without any problems.
From: 16:33 - 17 March 2009 - Philip Booker
Excellent service. Easy to use web site
From: 06:00 - 13 March 2009 - Neil Dove
Good! Alan Wood very helpful!!
From: 14:41 - 12 March 2009 - Marcus Given
staff knowledgeable and helpful.
goods arrived promptly.
From: 14:26 - 11 March 2009 - anonymous Very good service. Cables arrived promptly.
From: 16:50 - 10 March 2009 - Barry Watson
I would recommend universal cables for their no nonsense approach, speedy service , and also for providing excellent customer service (even when the customer has incorrectly ordered). I would be happy to use universal again.
From: 13:55 - 08 March 2009 - Nigel Aucott
Great personal service, even spotted where I had made an error in the cable type I had ordered! Very fast delivery.
From: 11:43 - 05 March 2009 - Paul Horsley
Very fast response and shipping, cables were well packaged. Very impressed with the service
From: 13:09 - 02 March 2009 - Cliff
First class service and products
From: 12:24 - 02 March 2009 - anonymous Pleasure to deal with and sales contact was very helpful. Goods arrived on time and as described. Highly recommended and will be back for more.
From: 16:21 - 01 March 2009 - Tate Computer Technology Ltd
Great service, always very helpful and quick to deliver.
From: 14:01 - 24 February 2009 - anonymous Excellent, fairly-priced service. Quick, high-quality bespoke cable fabrication.
From: 22:45 - 23 February 2009 - anonymous Thanks for you continued great service - I always check your site first...
From: 09:39 - 23 February 2009 - anonymous Very happy with the service i received and the delivery.
From: 16:09 - 20 February 2009 - anonymous Speedy delivery and no fuss... happy customer :)
From: 10:41 - 20 February 2009 - Marc Bennett
Needed some cables of a certain colour - they arrived on time - it was all hastle free. Nice one.
From: 07:21 - 19 February 2009 - anonymous Product as described, delivered very quickly with friendly communication from staff. Delivery too high to make repeat purchase of similar product cost effective. Would have happily accepted postage via royal mail
From: 12:34 - 18 February 2009 - Mathew Simcock
A most refreshing and rewarding shopping experience using good old fashioned customer service ''online'' with very professional tech support and smooth transaction and delivery. I shall not hesitate to reccomend your company to my business and social circle of friends. Bravo!
From: 19:48 - 14 February 2009 - anonymous Fast, efficient and friendly service
From: 08:26 - 13 February 2009 - anonymous Excellent service
From: 12:00 - 12 February 2009 - Jamie Wilcox
Great service, Quick and simple
From: 11:57 - 12 February 2009 - anonymous Superb high spec custom cable solutions. Fast service, items always arrive well packed.
From: 11:47 - 12 February 2009 - anonymous Excellent service and delivered when promised. I will be using this company again. very helpful staff in particular Adam
From: 11:46 - 12 February 2009 - Kenny Tunn
Good Service
From: 08:13 - 10 February 2009 - anonymous A very good service, items in stock, despatched quickly and good value for money
From: 16:12 - 06 February 2009 - anonymous Excellent Service
From: 09:15 - 06 February 2009 - Terry Rowe
Quick service , no problems
From: 12:17 - 26 January 2009 - Mike Donnelly
Many thanks for the prompt turn around, Alan's telephone manner was excellent also.
From: 07:22 - 26 January 2009 - anonymous Universal Networks have provided me with a fast and quality service and product. Excellent, thanks. I shall use them again for more of my projects in the future. Head of Technical Services, Rapid Addition Ltd.
From: 15:33 - 23 January 2009 - Fahiem Rahim
All went OK. Order arrived very quickly, no complaints. Will use service again.
From: 14:39 - 23 January 2009 - anonymous Service and delivery very good. Unfortunately the goods were not as ordered as the cable was braided (SY type) and not swa as we ordered. As the client needed the installation we proceeded with the braided cable rather than wait for replacement.
From: 14:19 - 23 January 2009 - anonymous Good site. I'll be bookmarking it for future use (but only as a last resort).
Unfortunately, I had great difficulty finding the site.. I spent approx 3 hours searching online for a particular Cisco cable that I could have delivered the next working day. I had almost given up when I found your site. Despite the product being ridiculously over-priced, I was happy to finally find what I was looking for.
From: 14:45 - 15 January 2009 - Mark Brabazon
After the order was placed everything ran smoothly but the first guy I spoke to wouldn't accept my Corporate AMEX card and refused the purchase. When I spoke to the second person they did accept the card, you nearly lost a sale!
From: 09:54 - 19 December 2008 - Tom Bernard
Excellent service and competitive pricing. Alan in sales was flexible and helpful when trying to expedite delivery when a purchase order from our end was not sent out in time to meet a client deadline.
From: 16:49 - 17 December 2008 - Matt Wells
Thanks :) Just needed some short patch leads, found your site through Google, great service and excelent product range.
From: 15:07 - 17 December 2008 - anonymous excellent service
From: 14:49 - 16 December 2008 - martin tewis
Great srevice
From: 13:22 - 16 December 2008 - anonymous Fantastic service all round with a short noticed supply of CAT6a patch cables delivered well before we needed them. Thanks.
From: 16:46 - 25 November 2008 - Matt Swift
Excellant Service
From: 08:21 - 24 November 2008 - anonymous Cable supplied had a damaged end (presumably in transit). However, a replacement was supplied quickly and without fuss.
From: 16:12 - 20 November 2008 - Thomas Jones
Communication was excellent. Shipping took only 48 hours to Continental Europe.
All in all great service - thanks!
From: 16:21 - 19 November 2008 - Ekkehard Nax
Very fast delivery and helpful service thorughout.
From: 14:07 - 13 November 2008 - anonymous Excellent, fast service. High quality goods, what I was looking for was not available, but was made up to order.
From: 17:15 - 12 November 2008 - anonymous Excellent service. I was a little disappointed that you don't offer direct purchase by credit card on the web site and that I had to phoen you to give my CC details.
From: 13:01 - 06 November 2008 - anonymous Universal Cables are doing the best service and there is no comments.
From: 03:05 - 06 November 2008 - anonymous Very Happy, I will be ordering more from you this week.
We now use more and network devices in our control systems, particulary now ethernet has become a more acceptable data and control medium between PLC systems and peripheral devices.
From: 20:24 - 05 November 2008 - k Ian Marsden
Very good product, good delivery!
From: 17:49 - 05 November 2008 - anonymous Easy to find specific cables via website - Fast and prompt delivery.
From: 12:12 - 04 November 2008 - anonymous Very Fast Response on any questions i had.
Quick reciept of quote
good delivery time.
overall 10/10
From: 09:30 - 23 October 2008 - anonymous Very Good service, very polite and professional
From: 15:32 - 22 October 2008 - Tony Downes
Great Customer Service. Highly recommended.
From: 12:00 - 22 October 2008 - Jonathan Townsend
Fast and efficent service, would highly recommend this Company.
From: 19:20 - 17 October 2008 - Neil McKenzie
I was pleased with the service given. My order was received without any problems.
From: 09:13 - 17 October 2008 - anonymous The service was no better or worse than I would expect. In that sense it was value for money.
From: 17:27 - 16 October 2008 - anonymous Cannot fault the service I recieved. Eddie was clearly knowledgeable about the products and made some helpful suggestions. Delivery was on time and as expected. The whole process was absolutely faultless. Would have no hesitations in placing further orders.
From: 08:23 - 06 October 2008 - anonymous Great service
From: 10:03 - 12 August 2008 - Alan Wright
The cable was delivered quickly and was of excellent quality. I wanted it to test sending high-res video long distances and it works fine.
From: 18:20 - 30 July 2008 - anonymous The correct cable was sent promptly, arrived when promised and worked satifactorily.
From: 16:58 - 28 July 2008 - anonymous Fast and efficient service, thank you
From: 12:53 - 15 July 2008 - anonymous Once again, Universal has excelled in performance. I have become a returning customer for all my cabling needs as the service I receive is outstanding. Liz Mill is a diamond, she is always cheerful and efficient leaving me in sound knowledge that I will get my order without error and on time.
From: 16:53 - 11 July 2008 - Steve Attrell
Went out of their way to facilitate an emergency order and everything received on time as promised - got us out of a big hole !
From: 18:25 - 07 July 2008 - anonymous Universal had just what I wanted, and were friendly and helpful. Delivery was also quick. Will certainly use again sometime soon.
From: 11:03 - 07 July 2008 - Simon Hunt
Quick return of order but parts were wrong
Quickly rectified
I have sent goods on to my customer but have not had feedback on quality yet
Will use again in the future
Derek
From: 09:51 - 04 July 2008 - anonymous Excelent I will be using you again.
From: 18:56 - 03 July 2008 - Stephen Barriball
Very helpful, knowledgeable staff. Service was excellent and delivery was smooth and on time as promised.
From: 12:46 - 03 July 2008 - Adrian Williams
Excellent service, just need to add online payment and you are there.
From: 22:13 - 01 July 2008 - anonymous Helpful and cheerful sales staff
From: 16:26 - 30 June 2008 - Andrew Hunt
An excellent and responsive compnay to deal with
From: 15:42 - 30 June 2008 - Joe McNally
Fast efficient service with Delivery as advised.
From: 09:26 - 19 June 2008 - anonymous Liz was very efficient, professional, friendly, and courteous. I would happily deal with - and recommend - Universal again.
From: 16:52 - 17 June 2008 - Greg Bedford
Good service and excellent response time to urgent order.
From: 08:11 - 17 June 2008 - anonymous Eddie Hing has provided a superb service. He has helped me out while I was in an extremely difficult situation and required some cables urgently. The service was prompt, friendly and all round flawless.
From: 15:35 - 27 May 2008 - anonymous Very quick and easy to use website
From: 15:11 - 08 May 2008 - anonymous Very quick and easy to use website
From: 15:04 - 08 May 2008 - anonymous EXCELLENT SERVICE AND COMMUNICATION - WELL RECOMMEND
From: 16:12 - 07 May 2008 - SANDY ANSTEE
Excellent service
From: 17:26 - 28 April 2008 - anonymous Fantastic service, next day delivery, goods exactly as described. I will definitely use again.
Many thanks
From: 08:42 - 28 April 2008 - Tony Blackstone
Fast & efficient service. Good technical support and feedback from sales/technical staff.
From: 11:59 - 24 April 2008 - anonymous We are delighted with your fast efficient and courteous service.
From: 11:57 - 24 April 2008 - Geoffrey Strage
We are delighted with your fast efficient and courteous service.
From: 11:38 - 24 April 2008 - Geoffrey Strage
Superb service, very helpful staff, items arrived on time, Perfect.
I will recommend to my associates.
From: 02:07 - 20 April 2008 - Faiz
Excellent service, great price, fast delivery, even for custom items. Really pleased.
Thanks.
From: 16:01 - 19 April 2008 - anonymous Excellent Service, very knowledgeable.
From: 16:04 - 18 April 2008 - anonymous Very good, promp service, very happy!
From: 15:52 - 17 April 2008 - anonymous Once the initial problems with starting an account were sorted out, the service I received was excellent. The prompt delivery of my order was first class and helped me trememdously. I would definetely use you again.
From: 14:20 - 17 April 2008 - anonymous Excellent service
From: 10:08 - 17 April 2008 - anonymous Excellent service. Very quick response and delivery
From: 09:36 - 14 April 2008 - Ellie Jarvie
Very happy with the service received - goods arrived promptly. Only niggle is that I would have preferred to be sent a VAT invoice straight away as I have to pay using a company credit card and did not receive an invoice until after I had to submit my claim
From: 15:32 - 07 April 2008 - anonymous swift and efficient service
From: 15:18 - 07 April 2008 - David
satisfactory service; good range of items available
From: 14:53 - 07 April 2008 - anonymous Order was processed quickly and efficiently via friendly telephone salesman
From: 14:18 - 07 April 2008 - anonymous 100% satisfied with the service given, have recommended to others. Helpful and accurate advice was given; goods despatched quickly. Very professional.
From: 14:17 - 07 April 2008 - Terence Wong
We received a great service from UC who were able to make up all our cat5e cables on time and at very short notice. Communication was superb and we were even informed when the cables were shipped out to us. Fantastic pricing too!
From: 11:22 - 13 March 2008 - Robin Dripps
Your sales assitant I spoke to was very polite and helpful. The order arrived on time and looks fine but due to logistical issues at our end, we have not used it for the intended installation yet. Thanks.
From: 13:34 - 12 March 2008 - anonymous Many thanks; I received excellent service, as I had a custom cable made to my exact specifications, which was a new one for your team. Eddie Hing was very helpful indeed.
From: 10:18 - 11 March 2008 - anonymous Superb service, friendly customer service and my order arrived in the following day. A happy customer here!
From: 10:05 - 12 February 2008 - Andre
Very good service. Was phoned promptly by Adam Roberts and order came swiftly and was accurfate.
From: 11:53 - 11 February 2008 - anonymous Good service, would use again
From: 09:25 - 01 February 2008 - anonymous excellent and speedy service - thank you
From: 19:21 - 31 January 2008 - Lawrence White
Very friendly staff and they returned my call early allowing the cable to be dispatched the next day
From: 19:06 - 31 January 2008 - anonymous Ordering was straightforward and delivery was next day.
From: 17:29 - 31 January 2008 - anonymous Very efficient and straight forward to order parts
From: 15:15 - 29 January 2008 - Nigel Sach
Great Helpful and friendly service everytime and nothing to fault
From: 09:05 - 15 January 2008 - anonymous Excellent service! Completely knowledgeable staff, great advise, keen pricing and fast delivery. You'd be hard pressed to match Universal
From: 14:09 - 14 January 2008 - Richard Berends
Extremely friendly and prompt service, very impressed.
From: 09:07 - 14 January 2008 - anonymous Thanks for providing a prompt and efficient service. The cables arrived when promised and look very good quality, as described.
From: 13:05 - 11 January 2008 - David Lancashire
Very quick service. Ordered one afternoon and delivered the next morning.
Have n ot used the cables yet but they are the correct ones.
From: 12:28 - 11 January 2008 - anonymous Very quick service. Ordered one afternoon and delivered the next morning.
Have n ot used the cables yet but they are the correct ones.
From: 12:05 - 11 January 2008 - anonymous Once the initial misunderstanding was resolved, the service was excellent.
From: 11:56 - 11 January 2008 - anonymous very helpfull, one of the best companys i have delt with , will use again, many thank's
From: 11:55 - 11 January 2008 - Bryan Moon
Staff is very helpful.
From: 11:37 - 11 January 2008 - anonymous Order was delivered as requested.
From: 09:56 - 07 January 2008 - anonymous Excellent service, very helpful and friendly
From: 10:51 - 04 January 2008 - Dave Branch
Friendy, fast and helpful service.
From: 12:07 - 28 December 2007 - anonymous Good service and good value with helpful and knowledgeable staff
From: 11:55 - 28 December 2007 - anonymous quick and helpfull service very quik delivery would recomend
From: 11:44 - 28 December 2007 - anonymous Very impressed with the bespoke cable service. Fast response to initial enquiry and bespoke cables were delivered within a few days.
From: 13:40 - 12 December 2007 - anonymous Fast and efficient service.
From: 14:36 - 20 November 2007 - anonymous I ordered 2 made to measure cat 6 cables late on Tuesday night over the internet. As promised, on Wednesday morning I received a telephon ecall before 10 am to confirm the details and to collect payment. I chose standard delivery and was told the cables would arrive by Friday. They arrived early Thursday morning. I was very impressed by the friendliness,efficiency and quality of the products I received. Why can't all businesses be this good. Ps if you are a happy DIY'r don't bother making up your own cables this is the hassle free way to get your cabling done. Thank you to all at Universal. It isn't often in this modern world that I receive service this good.
From: 18:10 - 19 November 2007 - Bill Greenhalgh Wigan lancashire
Excellent service. Very friendly customer service, which is rare these days.
From: 14:19 - 14 November 2007 - Kerr Glen
Great website, easy to navigate, found exactly what I needed...quickly!
From: 18:48 - 13 November 2007 - Paul Endicott
First time I've used Univeral Networks for a fibre cabling installation, and the outcome has been very positive. Excellent level of service received so far - Thanks
From: 14:43 - 09 November 2007 - Morgan Cope
Prompt effiient friendly service, highly recommended.
From: 19:07 - 01 November 2007 - anonymous Very efficient service
From: 15:40 - 01 November 2007 - anonymous Excellent customer service coupled with great delivery times.
We will be using Universal any time we need more cabling.
From: 10:56 - 01 November 2007 - LMP Architects
I bought two Cisco Cables for our phone systems here in the UK. I needed the end with the power cord for UK, and the person who attended my call was a very helpful man, who took his time to check for the product that I was needing, giving the price and placed the order. Very helpul. Definetely recommend it.
From: 16:44 - 31 October 2007 - Leticia
Good Service
From: 09:52 - 31 October 2007 - anonymous good service - reliable so far
From: 10:58 - 29 October 2007 - anonymous excellent service and pre-sales advice
From: 11:32 - 22 October 2007 - anonymous Great Service - from advice about what I needed to delivery. Excellent Products - all working well straight away. Thanks to Alan Wood for his help and recommendations for a 'Fibre Optic Novice'!!
From: 11:44 - 18 October 2007 - Alastair Gibbs
Fantastic service and communication
From: 15:08 - 16 October 2007 - anonymous order arrived promptly and as ordered
From: 11:48 - 16 October 2007 - Tom Watkins
Easy to find what I was after and quickly delivered. Couldn't ask for anything more
From: 11:02 - 16 October 2007 - anonymous Excellent effecient service plus quick delivery.
From: 16:18 - 09 October 2007 - anonymous Really helpful and professional approach. We would use Universal again without hesitation.
From: 13:33 - 09 October 2007 - Jason Foord
Great service and very good technical help. We intend to use your service again.
From: 08:27 - 01 October 2007 - Neil Brisco
excellent service. technical support very helpful and tolerant of my lack of knowledge
From: 16:25 - 14 September 2007 - anonymous Everything was as I had expected withthe delivery on time, correct parts and to the right address.
From: 08:26 - 11 September 2007 - anonymous Material supplied in required lengths and at a competative price.
From: 10:52 - 31 August 2007 - anonymous I placed an order with Universal for some parts I was struggling to get hold of anywhere else. The service I received was great, and despite my order being placed pretty late I still received the items first thing the next morning. I wouldn't hesitate to use Universal again.
From: 16:34 - 28 August 2007 - Lee Evans
Having placed my order I had a call within the hour to confirm the details of the order and to give an estimated date of arrival of the order.
The order promptly arrived on the date specified, well packaged and all in good working order.
I will have no hestation in recommending / using Universal Networks in the future.
From: 14:07 - 28 August 2007 - Clyde Dealtry
Great service, we are very please and have no problems putting in more orders.
From: 11:41 - 28 August 2007 - Andy Stokes
I was entirely satisfied with the service I received, which was prompt, courteous and thoroughly efficient.
From: 18:45 - 24 August 2007 - anonymous I was entirely satisfied with the service I received, which was prompt, courteous and thoroughly efficient.
From: 18:33 - 24 August 2007 - anonymous Fantastic service. Thank you.
From: 12:20 - 21 August 2007 - Luke
Great, fast and flexible service. Pleasure to deal with Liz and the team.
From: 13:27 - 13 August 2007 - anonymous First time i have placed an order but service was excellent very friendly, helpful and prompt. Pleasure to deal with and definately wont be the last order we place.
From: 10:22 - 10 August 2007 - Paul Davidson
First class service. Goods delivered promptly to site. Price very competitive.
From: 15:43 - 08 August 2007 - anonymous Excellent service. Fast, efficient and friendly. These guys are my first choice for all my networking and racking needs.
From: 16:46 - 06 August 2007 - Martin Kapp
Very helpful, cable was where I needed it to be and on time
From: 16:02 - 06 August 2007 - anonymous Many thanks for your recent overnight optical fibre delivery. It certainly got us out of a fix! We had been let down by the assembly quality of another company's product and the UN product quality is superior.
From: 11:34 - 03 August 2007 - anonymous First class service, helpful advise excellent product quality and fast delivery. I will recommend universal networks every time
Thank you again-Aaron Cyrus
From: 21:56 - 30 July 2007 - anonymous Fast and efficient service.
From: 12:09 - 30 July 2007 - anonymous I am pleasantly surprised with your customer service which is first class. These days it is the'norm' to hardly ever direct have contact with anyone when purchasing items on the net, but you went out of your way to telephone me regarding my order, which was anyway,despatched very quickly. You also agreed to send the item by post instead of your normal carrier at my request to reduce the cost. I am very impressed with the product and your service and would highly recommend your company to anyone.
From: 00:06 - 28 July 2007 - Patrick Sadler
Response: Thanks, we are really pleased to hear you appreciate the way we process orders, which mixes automation with personal human contact.
Excellent first experience. Product promptly delivered and of a good quality. The courtesy and speed with which a problem with the order was resolved was impressive.
From: 12:20 - 27 July 2007 - anonymous Goods recieved in perfect condition. Many thanks.
From: 16:02 - 25 July 2007 - anonymous A suprisingly fresh outlook in customer service! From first point of contact, to order processing, and, delivery, an excellent service!
From: 12:27 - 14 July 2007 - anonymous I contacted Universal Networks because I needed a fibre optic cable to join two buildings, the person I spoke to on the phone (Liz Mill) was very polite and knew exactly what I needed to do the job. I will be using Universal Networks in the future for all my fibre cabling needs.
From: 14:36 - 11 July 2007 - anonymous Excellent service and very knowledgable staff, will definitely use them again in the future.
From: 16:38 - 02 July 2007 - David Howell
Fast prompt delivery of white CAT6 cable. Very helpful on the phone when asking questions. Cable blends in nicely with the my white skirting board. A++
From: 11:38 - 21 June 2007 - Andy Watson
Fast efficient service
From: 11:01 - 21 June 2007 - Sandra Poynton
Excellent service at a competive price
From: 17:47 - 19 June 2007 - Terry Bewes
Very quick and very efficient service. Thank you
From: 16:11 - 19 June 2007 - Tom Ellard
Good fast efficient service
From: 13:25 - 19 June 2007 - anonymous We are gratefull for your proffesional response in regards to our order.
From: 09:03 - 19 June 2007 - anonymous Great service - good product - will use again!
From: 20:53 - 18 June 2007 - Fraser WIlson MI Cables Ltd
I confirm that the material has arrived in optimal conditions and the previewed times.
From: 16:40 - 18 June 2007 - anonymous Swift service, handled professionally.
Well done
From: 16:06 - 18 June 2007 - anonymous "Universal came through with an urgent requirement for us when other large suppliers could not deliver. The service was fast friendly and efficient. I was able to quicky talk to knowledgeable staff who identified stocked product to solve our problem. The items were received first thing the following day. I am very grateful, many thanks to the Universal Networks team."
From: 17:19 - 11 May 2007 - Jon H- University of Southampton
My purchase was small (just one cable) but the staff gave the same quality of service as if I were buying hundreds of pounds worth of cables. A very professional and speedy service. Thank you.
From: 14:57 - 11 May 2007 - Steve Gay
A good service that I'd happily use again.
From: 14:41 - 11 May 2007 - anonymous Very fast turnaround on parts and very helpful staff.
From: 14:17 - 11 May 2007 - anonymous Absolutely fantastic customer service!!! Helpful, knowlegeable and rapid delivery. Our project was completed ahead of schedule with help from Universal Networks. Give them a try, you'll be pleasantly suprised!!!!
From: 14:05 - 11 May 2007 - Dave Grice
Fantastic Service
From: 10:19 - 25 April 2007 - Elio
Prompt reliable service.
From: 14:51 - 23 April 2007 - anonymous GOOD CUSTOMER SERVICE AND FAST AND RELIABLE DELIVERY
From: 21:44 - 15 March 2007 - NATHAN EWART
Good as described arrived quickly and well packaged.
From: 10:47 - 08 March 2007 - colin mabey
Hi all in Sales at Universal Networks,
I just wanted to provide you with some feedback
regarding your helpful and efficient service. UN Ref:
UN106722.
I ordered a "CAB-CONKIT" on Saturday evening 3rd March
and to my surprise, a courier delivered the part at
08:00 Hours AM on Tuesday morning (today) the 6th
March. This allowed us time to travel to a customer
and carry out some very important work that same day
and is very much appreciated.
Keep up the good work.
Thanks and regards,
Simon Harper
Consulting Engineer
Arbor Networks - EMEA
www.arbornetworks.com
From: 11:27 - 07 March 2007 - Simon Harper
excellent service, no problems
From: 13:09 - 02 March 2007 - anonymous Liz Mills was exceptionally helpful
From: 09:57 - 12 February 2007 - anonymous I ordered some Cat 6 patch leads and the service was excellent. That leads were delivered the nest day as promised.
From: 09:07 - 12 February 2007 - anonymous The order was shipped quickly and everything arrived as ordered. It would be helpful to be able to pay online.
From: 08:39 - 14 December 2006 - anonymous Excellent technical service. I phoned to order a large quantity of fibre patch leads for a new network, working to a very tight deadline. They asked what I was connecting and I sent them a kit list. They spotted that the ends I had specified (from our network design documents) differed from the connections they would have expected on those models of Cisco router. They were correct, our network design documentation was wrong. Due to their expertise and diligence I was able to order correctly and have it delivered the next day, just in time for the project. Had they not checked, I would have ordered the wrong cables and had to cancel the weekend's planned migration.
From: 10:35 - 01 December 2006 - anonymous Eddie was well informed & very helpful, even calling back to check up on whether I still required the order. Thank you
From: 10:14 - 01 December 2006 - Rob Brown
I would like to have invoice included with shipment if possible
From: 16:41 - 30 November 2006 - anonymous Excellent service although I was slightly surprised by lack of ability to take payment online.
From: 21:36 - 29 November 2006 - anonymous Excellent response - many thanks.
From: 13:37 - 29 November 2006 - Tim Ellison
Very quick delivery. Very impressed. Thanks
From: 13:07 - 23 November 2006 - Jim
Universal Networks was the only place I could find it the UK selling white Ethernet cables and not only that, but to any length you want. Which when you've got cables running around your house and you don't want them to be the first thing people see, is good news.
From: 14:04 - 20 November 2006 - anonymous Excellent service from first contact when i was looking for advice - right through til the point of ordering.
There was some confusion with Delivery - but that was also handled expertly.
I`ll definately be back!
Rob Edmunds
SupporTech
From: 14:19 - 14 November 2006 - Rob Edmunds
Package arrived quickly and in good order, many thanks, but postage I think is a bit expensive!
From: 10:27 - 09 November 2006 - Derek
Able to provide urgently needed cables that my usual suppliers did not sell. It was a great relief.
From: 15:16 - 07 November 2006 - anonymous Very good service, my order arrived the following day.
From: 09:03 - 03 November 2006 - Andy Pollock
All Brilliant!!
From: 09:49 - 02 November 2006 - Simon Tompsett
great choice, got exactly what i needed
From: 14:36 - 01 November 2006 - K. Osborne
good service,would use again.
From: 10:39 - 25 October 2006 - anonymous I would recommend Universal Networks to other people. Fibre Cables arrived when they said they would and they were very well made.
From: 10:07 - 25 October 2006 - anonymous After a very poor service from a local supplier, I did a quick search of the Internet & came
across Universal, I found them to be extremely helpful, knowlegeable and effecient.
I placed an order yesterday afternoon and just as promised the goods arrived this morning. Well done Liz x
From: 12:59 - 24 October 2006 - Hazel Thomson
Payment was a bit cumbersome over the phone, online payment would be nice. Cables delivered swiftly and were high quality.
From: 12:04 - 24 October 2006 - anonymous Fast & friendly service, a pleasure to do business with.
From: 11:07 - 19 October 2006 - Nick Anderson
A very speedy service. Your office dealt with the mistakes of the courier very efficiently.
From: 13:41 - 09 October 2006 - anonymous excellent service
From: 12:23 - 27 September 2006 - anonymous would use again - fast and efficient
From: 10:28 - 20 September 2006 - Cindy Russell
The products arraived on time
From: 10:10 - 20 September 2006 - anonymous Found your company through a Google search. Item received in good condition & on time. Very helpful & friendly staff. A pleasure to order with! Many thanks
From: 09:13 - 15 September 2006 - Rebecca Green
Excellent Delivery , Great service - highly reccomended!
From: 10:23 - 06 September 2006 - anonymous A speedy delivery (following day). Items were well packed and clearly labelled. The website is also easy to navigate. Will do business again.
From: 09:08 - 06 September 2006 - anonymous No problems, very happy.
From: 10:21 - 29 August 2006 - anonymous Good value for money, efficient and speedy delivery.
From: 13:13 - 24 August 2006 - anonymous Easy to order and received next day. Very helpful customer service team.
From: 10:47 - 24 August 2006 - anonymous Easy navigation, easy purchase and checkout
Very good
From: 11:22 - 11 August 2006 - anonymous A very friendly and reliable service. Would definitely use and recommend again.
From: 10:53 - 05 August 2006 - Darren
Efficient, rapid service. Friendly and helpful staff. We will be using Unversal again.
From: 10:06 - 04 August 2006 - Dr Art Tucker
The most rapid service iv ever had from an accessories supplier, will certianly be using them again!
From: 10:31 - 03 August 2006 - Nick Metcalfe
Very Good Service All Round
From: 15:24 - 29 July 2006 - James Parkinson
Thank you for the very quick delivery of our equipment. Very pleased.
From: 11:16 - 13 July 2006 - anonymous Thanks for the quick and efficient service.
Please supply me with an invoice and credit card receipt.
From: 12:36 - 28 June 2006 - anonymous Very helpful company who respond quickly and efficiently each time I use them. Thank you.
From: 14:10 - 22 June 2006 - Sam Riley
Great service and swift delivery
From: 14:43 - 19 June 2006 - Richard Wand
CAT 6 cables delivered in a timely manner, with correct QTY. Yet to be tested, but first impressions of quality are good.
Staff were polite and extremely responsive and helpful.
From: 15:28 - 16 June 2006 - anonymous Thanks for the great service and prompt delivery.
From: 10:34 - 19 May 2006 - anonymous Excellent service. Highly recommended...
From: 10:02 - 16 May 2006 - anonymous Straightforward & Simple website, which allows you to get to what you want quickly. Delivery was as promised nextday, even when my order was placed after noon. will surely use you again for more networking stuff
From: 12:03 - 10 May 2006 - anonymous My stuff came in on time and in great condition!
From: 13:35 - 07 April 2006 - anonymous Universal are the best company we have ever worked with, their technical knowledge is second to none and their customer relations and service are even better!
From: 11:16 - 07 April 2006 - Simon Patterson
The web site was an extremely useful starting point, however the real sellingpoint is the extremely helpful and professional personal service provided by all the staff involved. Delivery times are excellent also.
From: 06:59 - 06 April 2006 - Justin Harris
Order process could be simpler online credit card transactions. But the service is excellent, prompt delivery excellent communications
From: 12:14 - 04 April 2006 - anonymous
Response: We have been considering a fully e-commerce site and will introduce this if there is sufficient demand, so thanks for your feedback. For now we will call you personally to take the card details.
impressed with your speed of service and the accuracy of filling our order. will certainly use you again when need to
From: 16:39 - 03 April 2006 - Vanessa Browne
A great service, I even amended my order at the last minute and they still got me the goods when they said they would.
From: 15:57 - 03 April 2006 - Tim Deadman - Split Horizons
Response: At the moment cables and networks products are on two separate web sites and unfortunately one basket cannot be used for both...we're looking to change this but in the meantime we will happily add the other items you need manually onto one order if you call or email us.
Service was very good the person i dealt with was very helpful and doing business with your company was a pleasure. I would definitely use you again.
From: 15:14 - 03 April 2006 - anonymous Good service. I needed specialist fibre cables in long lengths from stock for next day delivery. Your staff were helpful & friendly, and the goods arrived right first time, on time, and the delivery charge was reasonable too. Many thanks for a great service.
From: 10:55 - 14 February 2006 - Andy Ambridge
Website very easy to use, order was confirmed in 1-2 minutes, and received with 36 hours. An all-round very satisfactory process.
From: 10:01 - 23 January 2006 - anonymous
Response: Thanks i'm glad to hear the process was quick and easy to use
It would be my pleasure to provide feedback on your service. Ordering anything over the internet can seem like quite a soulless way to shop, however, your friendly customer service staff left me in no doubt that my products would arrive on time as expected.
From: 09:33 - 22 January 2006 - anonymous
Response: You have reiterated our own philosophy. We aim to combine the ease of online purchasing with human contact, giving the best of both worlds; I am pleased to hear we are doing this correctly.
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